Counseling Services Associate
Job Description
Posting Number
PG193848EPInternal Recruitment
NoWorking Title
Counseling Services AssociateAnticipated Hiring Range
$72,000 (commensurate with education and experience)Work Schedule
Full-Time, Varied Hours as Needed; on-call and after hours work may be required according to business needs.Job Location
Raleigh, NCDepartment
CVM Teaching HospitalAbout the Department
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
The VH is one of only a handful of veterinary facilities in the country to include a Social Worker/Counselor on the veterinary medical team with the goal of providing family-centered care in recognition of the human-animal bond. Our Family and Community Services unit is designed to support our clients when these bonds are tested by illness, behavior problems, injury, and death, through individual work with clients, and as part of the medical care team.
The VH is one of only a handful of veterinary facilities in the country to include a Social Worker/Counselor on the veterinary medical team with the goal of providing family-centered care in recognition of the human-animal bond. Our Family and Community Services unit is designed to support our clients when these bonds are tested by illness, behavior problems, injury, and death, through individual work with clients, and as part of the medical care team.
Essential Job Duties
The licensed Counseling Services Associate serves the Veterinary Hospital (VH) by providing counseling to VH clients experiencing pet loss and grief. They additionally work with clients seeking support regarding issues that arise during their animal’s medical treatment. The position helps support the VH’s Family and Community Services initiatives and assists in providing resources to veterinary treatment teams on “how to help” clients in need. The Counseling Services Associate’s duties and responsibilities include:
Clinical Service:
Clinical Service:
- Provide on-site and phone crisis intervention, grief education, and short-term emotional support for Veterinary Health Complex clients, through individual, couple, family work. Facilitate local community referrals as needed.
- Facilitate client decisions about medical treatment and end-of-life issues with the veterinary healthcare team.
- Provide case debriefing, emotional support and stress relief strategies, and referrals for VHC faculty, staff, and students.
- Facilitate weekly service rounds (and others upon request) to debrief, educate and support team members on client interactions.
- Provide annual orientation and training for interns, residents and new faculty.
- Provide follow-up client support and maintain case records.
- Mediate client relations concerns.
- Maintain and develop client resources (e.g. handouts and website).
- When appropriate facilitate an in person grief support group for clients, and community members.
Teaching
- Lecture and teach coursework (e.g. communication and grief, death and dying, compassion fatigue) within the professional veterinary medical curriculum in the classroom and clinic (Sr/4th year rotation).
- Conduct real-time case-based teaching in the clinic focused on the following core communication skills that are essential in building relationships between hospital clients and the veterinary healthcare team such as the use of nonverbal communication, microcounseling skills (open/closed questions, empathic listening, reflection of feeling, etc.); awareness of one’s own reactions and their impact on interactions; and dealing with difficult emotions and situations.
- Co-develop communication and grief, death and dying curriculum within the didactic (1st-3rd curriculum).
- Facilitate small group interactive learning sessions (e.g. communication, stress management,compassion fatigue, work/life balance and grief support)
- Present continuing education programs in response to university, professional and community requests.
- Co-author publications based on clinical and educational experiences.
- Instruct/supervise field placement students from professional social work (or comparable professional mental health) programs.
This position may participate in Clinical Ethics Committee meetings.
Other Responsibilities
- Other duties as assigned.
Minimum Education and Experience
- Relevant professional degree and licensure in the appropriate clinical field of psychology, social work, or mental health.
Other Required Qualifications
- Excellent multi-tasking, communication and interpersonal skills.
- Desire to work as a collaborative and supportive team member in a veterinary clinical setting.
- Appreciation of the human-animal bond and the impact of pet illness and loss on families and clinical professionals.
- Experienced in crisis intervention and desire to work in settings requiring crisis intervention.
Preferred Qualifications
- Experience working in a hospital setting.
- Experience in human-animal, traumatic loss, and grief counseling.
- Teaching experience in informal and/or formal settings.
- Proficiency with computer platforms used for remote teaching, medical records.
Required License(s) or Certification(s)
- Licensed in North Carolina. LCSW A would be considered if training included relevant clinical experience.
Valid NC Driver's License required
NoCommercial Driver's License required
NoJob Open Date
12/09/2024Anticipated Close Date
Open until filledSpecial Instructions to Applicants
Please attach a copy of your cover letter, resume, and contact information for at least three professional references.
Position Number
00107464Position Type
EHRA Non-FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesDepartment ID
192001 - CVM Teaching HospitalAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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