The Chabot-Las Positas Community College District is seeking a Program Coordinator for the Economic Development/Contract Education Department located at 5860 Owens Drive, 3rd Floor, Pleasanton, CA 94588.

SUMMARY DESCRIPTION
Under general supervision, perform a wide variety of technical, administrative, and programmatic work in support of all areas within the Economic Development and Contract Education Department; participate in coordinating, implementing, promoting, and overseeing assigned programs and contracts; work closely with department and District staff in support of marketing and pre-sale activities such as research, preparation of collateral and marketing materials, and proposal preparation support; and implementation, tracking and reporting of all account and marketing/sales related activities.

Incumbents in this classification must be extremely detail-oriented with attention to accuracy, skilled in multitasking, possess outstanding customer-service skills, be a systems thinker and be able to demonstrate initiative. Customers in this department include instructors, clients, trainee/participants, the general public, and college and District Office personnel.

This is a grant/categorically funded position. Continuation of this position is contingent upon available funding on a year to year basis.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Coordinate the implementation and delivery of on-site contract education training and services including generation of proposals, instructor documentation, scheduling, delivery and follow-up, all training materials, and venue and logistics coordination; serve as point-of-contact for issues arising throughout the training project.

2. Serve as customer support for clients; summarize the evaluation of each training program; and follow-up with client feedback and review of overall service delivery to ensure overall program quality.

3. Develop, maintain, track, and provide initial follow-up to leads generated from marketing activities for Contract Education and the OSHA Training Center; respond to routine inquiries regarding department training and services and provide follow-up information to appropriate manager.

4. Provide inside marketing and sales support including, but not limited to, support activities such as conducting marketing research, interfacing with Department vendors and consultants, instructors, building facilities, existing, new and potential clients, and performing related support activities to management as directed.

5. Maintain statistics and tracking regarding contract education training delivery and performance, purchase and invoice requisitions, websites, promotional materials, and budget status; prepare and deliver regular reports as determined and directed by management.

6. Maintain standards for classrooms and computer labs to ensure that rooms are always ready for training; coordinate and schedule usage of rooms for classes or rental.

7. Participate in the development and publication of department marketing collateral (including advertisements, promotional brochures and flyers, and promotional signage) by using graphic design software and providing initial graphic design concepts, and evaluating the success of each campaign.

8. Represent the Economic Development and Contract Education Department at meetings and workshops as requested by management.

9. Maintain, review, update, and support the content and design of digital media, to include social media and webpages.

10. Perform related duties as required.

Any combination of the following would provide a typical way to obtain the required knowledge and abilities.

Education/Training:
Equivalent to the completion of an Associate’s degree in marketing, sales, business administration, project management, or other closely related field.

Experience:
Four years of related work experience that includes providing program support to managers as well as significant customer service, event planning, or scheduling experience.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
1. Office procedures, methods and equipment including computers and applicable software applications, including Microsoft Suite and graphic design software.

2. Interpersonal skills using tact, patience and courtesy to provide the highest level of customer service.

3. Principles and practices of project planning, management, and implementation.

4. Methods and techniques of effective technical, administrative, and financial record keeping, report preparation and presentation.

5. English usage, spelling, grammar, and punctuation.

6. Basic graphic design principles, practices, trends and techniques.

Ability to:
1. Communicate clearly and concisely, using proper English spelling, grammar and punctuation, both orally and in writing.

2. Participate in organizing and coordinating assigned Contract Educations services and activities.

3. Plan and organize work to meet schedules and changing deadlines, work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

4. Respond tactfully, clearly, concisely, and appropriately to inquiries and requests for information.

5. Perform programmatic and administrative duties involving the use of independent judgment and personal initiative.

6. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

7. Simultaneously coordinate and monitor multiple contracts; manage multiple tasks and duties, with a detail-oriented approach.

8. Understand, interpret, and apply administrative and departmental policies and procedures as well as pertinent federal, state, and local laws, codes, and regulations.

9. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

10. Establish and maintain various data collection, record keeping, tracking, filing, and reporting systems.

11. Independently prepare clear and concise technical, administrative and financial reports and correspondence.

12. Adapt to changing technologies and learn functionality of new equipment and systems.

13. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of students and the public at large.

40 hours/week, Monday – Friday, 7:00 a.m. – 4:00 p.m., hours may vary depending on department needs, occasional evening and weekends required as needed, 12 months/year.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:
Work is performed primarily in a standard office setting; occasionally travel from site to site. Incumbents may be required to work evenings and weekends.

Physical:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

The Board of Trustees has updated Board Policy 7330 to incorporate information on COVID vaccination requirements, which are currently suspended. Accordingly, employee(s) must comply with the Board Policy found at:
http://districtazure.clpccd.org/policies/files/docs/BP7330.pdf.